FAQ
You’re probably wondering…
Answers to the questions we’re asked most often.
Getting started
Do I need to know how to use AI?
No. If you can write a message, you can direct them. You can also talk to them or send them a file.
How do I get access?
Book a 15-minute call with an Extra expert. They look at your situation, show you how to hand your tasks to the agents, and then we open your access if Extra is right for you.
Does it work with my tools?
Yes. Your agents connect to Gmail, Instagram, Pennylane, Google Calendar, Stripe, LinkedIn, Shopify, Google Ads, Yousign, Outlook, Google Business Profile, Facebook, Brevo, Trustpilot, Google Search Console, Meta Ads, Google Docs and Google Analytics, as well as your phone line and your domain name. We connect the ones you use together, during setup. For everything else, they work from what you write to them and the files you send them.
What if I don’t like the result?
Ask for another version, or edit it yourself.
Do they send things on my behalf?
Only with your approval. Everything they send waits for your go-ahead, and you can withdraw a permission whenever you like.
Your agents
Are they real people?
No. Jade, Louis, Ryan, Jim, Pam, Oscar, Clara and Kelly are AI agents, and they always introduce themselves as such. Extra’s experts, on the other hand, are very real: they are the ones who call you and set up your agents.
How do I choose the agent?
You choose it yourself, in one click, before writing your request. You can switch agents along the way: the conversation, your files and your draft are kept.
Does Jim really answer the phone?
Yes. Once connected to your line, he picks up, introduces himself as your business’s AI assistant, answers common questions, books appointments in your calendar and puts urgent calls through to you. You prepare his greeting and his answers with him.
What do the agents see of my inbox?
If you connect your mailbox, Gmail or Outlook, your agents can read your emails to sort them and prepare your replies. An email never goes out without your approval. You can withdraw this access whenever you like.
Pricing and credits
Can I stop whenever I want?
Yes. The subscription has no commitment: you can cancel it anytime.
What is a credit?
One credit is one simple task: a post, a reminder, a reply to a review. A longer task, like an audit or a site, uses several.
What if I run out of credits?
You add 50 credits for €45 excl. VAT, anytime.
What happens to unused credits?
Your 100 credits renew every month. We explain during the call how the ones you don’t use are counted.
How am I billed?
The subscription is billed monthly, €99 excl. VAT. Credit top-ups are billed separately, when you ask for them.
Do I pay for the setup?
No, it’s included: an Extra expert sets up your agents with you and shows you how to hand them your tasks.
