Online reputation managerKelly
Kelly writes a reply to each of your customer reviews, in your voice, and prepares the message to win back an unhappy customer.
Online reputation manager
What Kelly does for you
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Replies to your reviews
Kelly suggests a reply to each of your Google reviews, in your voice.
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Unhappy customers
A sincere message to reconnect, to send by email or to adapt.
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A house style
How to reply to negative reviews, price questions and compliments: decided once, applied to every reply.
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Your new reviews, read
Kelly sees your Google reviews as soon as they come in and suggests a reply.
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Replies published
Published directly on Google, once you approve.
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Trustpilot and Facebook tracking
All your reviews in one place.
How it goes
A task with Kelly, in three steps
Step 1: You hand over the task
In writing, by voice or with a file. For example: “Here are this week’s 3 Google reviews. Prepare the replies.”
Step 2: Kelly prepares the work
With Google Business Profile, Trustpilot and Facebook, she prepares a result for you to review, citing what she relied on.
Step 3: You approve
You review, you edit if needed, then click “Copy the replies”. Nothing goes out without your approval.
In practice
Kelly at work
Kelly · ReviewsHer tools
- Google Business Profile
- Trustpilot
You stay in control
Kelly prepares, you approve. Nothing leaves your business without your approval, and any permission can be withdrawn at any time.
She works with
Hand over without repeating anything
In the same conversation, switch from Kelly to another agent: the next agent picks up everything that was said.
FAQ
What people ask us about Kelly
Does Kelly act without my approval?
No. Kelly prepares the work and you review it. Any action outside your business, like sending, publishing or paying, waits for your go-ahead, and any permission can be withdrawn at any time.
Which tools does Kelly work with?
Kelly works with Google Business Profile, Trustpilot and Facebook. An Extra expert connects them with you during setup.
Who can give Kelly a task?
You and your team: the owner and employees alike can give Kelly a task. Nothing leaves your business without your approval.
Is Kelly a real person?
No. Kelly is an AI agent and always introduces herself as such, to you and to your customers.
How much does Kelly cost?
Kelly is part of the Extra team: one subscription for all eight agents, with no commitment. See pricing ›
Give your first task to Kelly.
In 15 minutes, we look with you at what she can take on, and we set her up.
